Operations is responsible for the processing of emergency and non-emergency calls for assistance received on E911 (Enhanced 911) and 10-digit phone lines. Operations dispatches and tracks fire and EMS units in Johnson County and in a portion of northern Miami County which borders to the south.
The ECC Operations staff has four shifts – two day shifts and two night shifts – of 5-7 employees each. Minimum daytime staffing is six employees – four dispatcher/call-takers, one shift supervisor and one assistant supervisor. Minimum nighttime staffing is five employees – three dispatcher/call-takers, one assistant supervisor and one supervisor.
The ECC schedule follows a two-week rotation, for a total of seven 12-hour shifts in each pay period (three days one week, four the next).
Each employee works every-other calendar weekend, allowing employees to take every other Friday, Saturday and Sunday off. Employees also have 2 two-day “weekends” off during a pay period.
The Operations Senior Department Staff:
- Deputy Director of Operations - Personnel Ellen Wernicke
- Medical Director Dr. Les Richardson
- Shift Supervisor Worth Hunsinger
- Shift Supervisor Dawn Faudere
- Shift Supervisor Marie Athearn
- Shift Supervisor Rhonda Sweeney
