The Technical Department is managed by Dwight Purtle the ECC's Technical Systems Manager. The division is responsible for overseeing the center's technical systems, ensuring that all critical systems used to process emergency calls for service are available and functioning properly. The division is also responsible for ongoing maintenance, upgrades and configuration of these systems.

The Computer-Aided Dispatch (CAD) Manager oversees the daily operation of the (CAD) system, the computer system used by the dispatchers when receiving and dispatching emergency calls. The job includes regular communication with the system supplier about concerns, enhancements and design issues.

Also in the Technical Department, the Addressing Coordinator works with local and regional governmental agencies to maintain the 9-1-1 street and address databases, and assists cities with naming streets and assigning address ranges in new developments.

 

 

Technical Department Staff:

Technical Systems Manager - Dwight Purtle
Computer Aided Dispatch Manager - Craig Theroff
Address Coordinator - Mark Whelan